Shipping policy

Processing Time Orders are processed within 1-2 business days. Please note that orders placed on weekends or holidays will be processed the following business day. You will receive an email notification with tracking information once your order has been shipped.

Shipping Methods & Delivery Time We offer standard shipping, which typically takes 5 business days for domestic orders. International shipping times may vary depending on the destination.

Shipping fees are calculated at checkout based on the shipping method and destination.

Shipping Charges Shipping charges are non-refundable, except in cases of damaged or defective items. If you receive a defective or incorrect item, please contact us immediately at laplantecompany@gmail.com, and we will resolve the issue.

Order Tracking Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier's website.

Shipping Delays We are not responsible for delays caused by carriers or issues beyond our control, such as weather conditions, natural disasters, or customs delays for international shipments.

Incorrect Address Please ensure that your shipping address is accurate before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided at checkout. If an address is incorrect, contact us immediately at laplantecompany@gmail.com, and we will do our best to resolve the issue before your order ships.

Lost or Stolen Packages We are not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout. If you believe your package is lost or stolen, please contact the carrier directly with your tracking number.

International Shipping International shipping is available, and shipping costs will vary depending on the destination. Customers are responsible for any customs fees, taxes, or duties incurred during the shipping process.

For further inquiries or if you need assistance with your order, please reach out to us at laplantecompany@gmail.com.